Service Operation Management

Subject : SOM (Service Operation Management)

1. Service in Economy & Service Definition  Download
2. Characteristics and  Classification of Services Download
3. Service Concept  Download
4. Service Quality  Download
5. SERVQUAL  Download
6. Locations  Download
7. Service  Layouts  Download
8. Service Performance( Blueprint) Download
9. Service Design  Download
10. Service Capacity Download
11. Resource Utilization Download
12. Services Growth Strategy Download

Projects for SOM

1. Case Study -  Liliput Limited Download
2. Project - McDonalds (Quality control, Service quality and Social responsibility) Download